Refund & Cancellation Policy

If you have paid but your film has not yet entered generation or rendering, write to us and we will cancel the order and arrange a refund of the amount paid.

Once story generation, narration or rendering has begun, real production work is being performed for you and costs are incurred. Cancellation at this stage may therefore be partial or not possible. Tell us as early as you can and we will look at the state of your order and what can fairly be returned.

A delivered film is a personalised digital product made to your instructions, so it is generally not returnable. If something is genuinely wrong with what was delivered, contact us and we will review it and, where appropriate, correct, re-render or refund.

If a paid film fails to generate or render and we cannot deliver it, you can choose between a fresh attempt at no extra cost or a refund of the amount paid for that film.

If you are charged more than once for the same order, or charged in error, contact us with the payment reference and we will return the duplicate amount. Refunds are issued to the original payment method through the payment provider; the time it takes to appear depends on your bank or card issuer.

Write to support@mumentry.com and include:

• the email address on your MUMENTRY account
• the project or film in question
• the payment reference, if a payment was made
• a short description of what happened

We acknowledge requests and keep you updated until the matter is resolved. Nothing in this policy removes rights you may have under applicable Indian consumer law or the law of your own country of residence.